Last Updated: August 2026
At Capinova, we respect your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
By using Capinova, you acknowledge that you have read and understood this Privacy Policy.
When you create an account or use Capinova services, we may collect information such as:
Full name
Username
Email address
Telephone number, where provided
Account and profile information
Deposit and withdrawal information
Referral and commission information
Transaction history
Information submitted when contacting customer support
Technical information such as IP address, browser type, device information, and operating system
Information relating to your activity on the Capinova platform
We only collect information that is reasonably necessary to operate, secure, and improve our services.
We may use your information to:
Create and manage your Capinova account.
Process deposits and withdrawals.
Maintain transaction records.
Calculate and manage referral commissions.
Operate the referral program, including qualifying activity across the applicable referral levels.
Verify account activity and prevent fraud or abuse.
Provide customer support.
Communicate with you about your account, transactions, security, and important platform updates.
Improve the performance, security, and functionality of the website.
Detect and investigate suspicious or unauthorized activity.
Comply with applicable legal and regulatory requirements.
If you participate in the Capinova referral program, information relating to your referral network and qualifying activities may be recorded.
This may include:
Your referral link or referral code.
Users registered through your referral.
Referral levels associated with your network.
Qualifying transactions or activities.
Commissions earned or adjusted.
Referral-related account activity.
Referral information is used to calculate commissions and operate the referral program properly.
When you make deposits, request withdrawals, or perform other financial transactions through the platform, we may retain information necessary to record and process those transactions.
We may also retain transaction records for security, accounting, fraud prevention, dispute handling, and legal compliance.
Where third-party payment providers are used, those providers may collect and process information according to their own privacy policies.
Capinova may use cookies and similar technologies to:
Keep users signed in.
Maintain session functionality.
Remember certain preferences.
Improve website performance.
Analyze website usage.
Help protect accounts and prevent fraudulent activity.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Capinova does not sell personal information simply for commercial purposes.
We may share information when reasonably necessary with:
Payment processors and transaction service providers.
Hosting and technology service providers.
Security and fraud-prevention providers.
Customer support providers.
Professional advisers where necessary.
Government authorities or law-enforcement agencies when required by applicable law.
Other parties where disclosure is necessary to protect Capinova, its users, or the integrity of the platform.
Third parties receiving information may be required to handle it appropriately and only for the purposes for which it was provided.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
You are responsible for keeping your account password, PIN, and other login credentials confidential. If you believe your account has been accessed without authorization, you should contact Capinova support as soon as possible.
We may retain personal information for as long as reasonably necessary to:
Maintain your account.
Provide our services.
Maintain transaction and accounting records.
Resolve disputes.
Prevent fraud and abuse.
Enforce our Terms of Service.
Meet applicable legal or regulatory obligations.
When information is no longer reasonably required, it may be deleted or anonymized where appropriate.
Capinova services are not intended for individuals who are not legally permitted to use financial or investment-related services.
We do not knowingly collect personal information from individuals who are prohibited from using our services because of age or applicable law.
If we become aware that information has been collected from an ineligible person, we may take appropriate steps to remove the information and restrict the associated account.
To protect users and the platform, Capinova may monitor account activity for suspicious behavior, fraudulent transactions, abuse of referral commissions, unauthorized access, or other prohibited activity.
Where necessary, information may be used to investigate, prevent, or respond to such activity.
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
Request access to certain personal information.
Request correction of inaccurate information.
Request deletion where legally permitted.
Request information about how your data is processed.
Withdraw certain consents where applicable.
Object to or restrict certain forms of processing where applicable.
Some requests may be subject to legal, security, or contractual limitations.
Capinova may contact you by email, platform notifications, or other contact information associated with your account regarding:
Account activity.
Deposits and withdrawals.
Security alerts.
Referral commissions.
Important changes to services.
Changes to policies or terms.
Customer support matters.
Service-related communications may continue even if you have opted out of optional promotional communications.
The Capinova website may contain links to third-party websites, payment services, or other external platforms.
Capinova is not responsible for the privacy practices, security, or content of third-party websites.
You should review the privacy policy of any third-party service before providing personal information to it.
Depending on the location of our service providers and technical infrastructure, your information may be processed or stored in a country different from the country in which you live.
Where required by applicable law, reasonable safeguards will be used for such transfers.
Capinova may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
The updated version will be published on the website with a revised "Last Updated" date.
Your continued use of Capinova after an update may constitute acceptance of the revised Privacy Policy to the extent permitted by applicable law.
If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact Capinova through the official customer support channels available on the platform.
By creating an account or using Capinova, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.
